Abandon Cart Flow misfiring Woo Commerce and YITH Request for Quote

Question

I have my out of the box Abandoned cart flow set up in my new WooCommerce store and its working but there is slight glitch due to my setup. I am using YITH request a quote which allows a customer to add items to the quote and submit for pricing. Once they submit the quote, Klaviyo appears to be interpreting this as those items were left in the cart and triggers the abandoned cart flow. Is there a way around this?

EDIT: There are two ways a user can create a quote. One is to build a quote cart and the other is to convert the shopping cart to quote in the checkout screen. The later is when the abandoned cart flow is triggered. This makes sense functionally, but it would like for the flow to not activate when the cart is converted to quote.

julie.accardo · Accepted Answer

Hi @Nuetron,Thanks for reaching out to the Klaviyo Community!I’d start by troubleshooting the Started Checkoutevent payload to see if there is an event property that gets passed with “quote carts” that you can then use to add as a trigger filter. This wayany user with aStarted Checkout event with a “quote cart” event property will get excluded from this flow.How to review an event/metric payload:Option 1: Analytics > Metrics > Activity Feed > Click on timestampOption 2: Click into the flow > click in the email > click ‘Edit’ > Edit Content > Click the “Preview” with the eyeball iconHave a nice weekend!Julie

seanevaans1 · Answer

Hello,I have been using the same combination for my store i.e Request a Quote for WooCommerce and WooCommerce Abandoned Cart Recoveryand I have never experienced the problem you’re talking about. It might be due to the fact that I have mini quote cart enabled which prevents from false triggering of abandoned carts.Have a nice day!

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