Account disabled

Question

my account just upgraded 400$ less than 6 hours but why when i log back in, it says my account is locked, i need to know the reason, my friend's account is also in this situation

David To · Accepted Answer

Hello @jarrkot,I want to apologize for the experience you are experiencing in having your account being locked.This typically is caused by Klaviyo’s manual review process that occurs for all new accounts. This process allows Klaviyo tomaintain a high level of email deliverability for all our customers. We estimate that the turnaround time takes an estimate of 24-48 hours but can take longerbarring if there were more steps our team needs to take to review and verify your account.You can learn more about Klaviyo’s manual review process through theAbout Account VerificationHelp Center article.If you ever have any questions surrounding your account or it’s manual review process, I suggest following-up in the email thread sent to you by our Compliance team. Our colleagues on that team are best suited to help working with you and provide you further details in the steps needed toreactivating your account.Thank you for your patience and thank you for being a part of the Klaviyo Community!David

jarrkot · Answer

Hello@jarrkot,I want to apologize for the experience you are experiencing in having your account being locked.This typically is caused by Klaviyo’s manual review process that occurs for all new accounts. This process allows Klaviyo tomaintain a high level of email deliverability for all our customers. We estimate that the turnaround time takes an estimate of 24-48 hours but can take longerbarring if there were more steps our team needs to take to review and verify your account.You can learn more about Klaviyo’s manual review process through theAbout Account VerificationHelp Center article.If you ever have any questions surrounding your account or it’s manual review process, I suggest following-up in the email thread sent to you by our Compliance team. Our colleagues on that team are best suited to help working with you and provide you further details in the steps needed toreactivating your account.Thank you for your patience and thank you for being a part of the Klaviyo Community!DavidHi DavidI have completed the account review process in the early days of creating an account, the support guys sent me the form to answer the questions and verify in the email, but when I recharged the account to get better use i got locked account againPlease help me get my account backThanks youJarrkot

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