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Colors don't save when I click away?

  • February 6, 2023
  • 2 replies
  • 44 views

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Hi all,

So I am having an issue in the editor. When I set a background color or button color (or really any color) and then I click away, it returns to white. Unless I click off to another block, the color will return to white. Also, when I added a universal block to an email, the colors all changed and I can’t get them to change back. It is extremely annoying. Anyone else having this issue or know how to fix it?

Thanks!

Best answer by stephen.trumble

Hey @RachelLoveBugProbiotics 

Thank you for reaching out to the Community for help with your template editor. There was a known bug yesterday that was preventing any saved changes to your templates. The engineering team fixed the bug and should no longer be an issue. Are you still having the same issue today? Let me know if this is still a problem and we can figure out what is going on. 

2 replies

stephen.trumble
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  • Klaviyo Alum
  • 1515 replies
  • Answer
  • February 7, 2023

Hey @RachelLoveBugProbiotics 

Thank you for reaching out to the Community for help with your template editor. There was a known bug yesterday that was preventing any saved changes to your templates. The engineering team fixed the bug and should no longer be an issue. Are you still having the same issue today? Let me know if this is still a problem and we can figure out what is going on. 


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Yup its back to normal, thanks!