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bobject
Contributor I
January 12, 2023
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Conditional split by country not working as expected

  • January 12, 2023
  • 1 reply
  • 533 views

Hi!

I would like to split the profiles entering in my flow based on country. Unfortunately many of the profiles from a branch (India) falls into the other branch (Rest of the world). Any idea why?

 

I tried to use as split configuration:

Propreties about someone > country > equals > India

and

Propreties about someone > country > is in > India

But so far no luck, profiles from India still goes in the wrong branch.

Thanks for any help!

 

This topic has been closed for replies.
Best answer by Taylor Tarpley

Hi @bobject,

 

Thanks for sharing your question with Community! 

 

Yes, your original flow filter $country > equals > india is the one I advise to stick with and should be filtering the profiles accordingly. However, it should be noted that the $country property is based on an estimated location based on IP geolocation.  The location is an estimation however and not concrete if the user hasn’t completed a purchase and their actual billing address hasn’t been sent to Klaviyo yet. 

 

If you notice that there are a handful of profiles that have the $country property set as India, yet there are still going down the ‘NO’ path, I would reach out to our amazing support team who might be able investigate this anomaly deeper. 

 

Thanks for participating in the Community!

-Taylor 

1 reply

Taylor Tarpley
Community Manager
Taylor TarpleyAnswer
Community Manager
January 13, 2023

Hi @bobject,

 

Thanks for sharing your question with Community! 

 

Yes, your original flow filter $country > equals > india is the one I advise to stick with and should be filtering the profiles accordingly. However, it should be noted that the $country property is based on an estimated location based on IP geolocation.  The location is an estimation however and not concrete if the user hasn’t completed a purchase and their actual billing address hasn’t been sent to Klaviyo yet. 

 

If you notice that there are a handful of profiles that have the $country property set as India, yet there are still going down the ‘NO’ path, I would reach out to our amazing support team who might be able investigate this anomaly deeper. 

 

Thanks for participating in the Community!

-Taylor 

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