Coupons Tab is not showing

Hello @Roanne,

Thanks for sharing your question with the Klaviyo Community.

With manager-level role permissions, the coupons tab should still be accessible (as outlined in our user management and privileges documentation). I suspect this may be an issue with the browser or a plug-in interfering with the ability of the coupons tab to display. Can you try accessing it again using a separate and incognito browser? I also recommend disabling any firewalls. If you’re still having trouble, can you send us a screenshot of what you’re seeing? Thanks!

Hello @Dov,

Thank you so much for your reply. Here are some of the screenshots that I took to show you the issue of the Coupons tab disappearance.

This is from the usual browser with only 2 Chrome extension added which are for screenshots and grammar checking as you can see.

This one is from incognito browser, same with above, no Coupons tab:

This 3rd screenshot is from my other account which are the most recent before the new accounts I created that has the Coupons Tab:

Also, this is the role assigned for each account:

Even the Admin role has more privilege than the Manager role, the Coupons tab is missing.

Hope you’ll be able to explain the issue to me.

Thanks,
Roanne​​​​​​​

It works. Thank you, Dov!