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Question

Customer Hub - help, a double account verification

  • June 18, 2026
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Hi! I’m currently working on getting Customer Hub live on our site (yay exciting!) but came across an issue and hopefully someone here can point me in the right direction.

When I log into my account through Customer Hub I receive a double 2FA. One through Hub and one through our original account setup. Also, the sender of the Hub email is ‘mailer@success-mail.com’ which is not ideal either.

To add, I’m still in testing phase so the Hub is still ‘hidden’ from our website.

 

Does anyone know how to prevent a double verification email?

 

Thank you for helping out!