+2I am sending a metric(Natal Client) to Klaviyo with 2 properties. One is string type(Natal Type) while other is date type(Natal Date). But date type property is not visible in dropdown of Trigger Filter of Flow. Can someone help me figure out why this could be happening.
Best answer by Dov
Hi
Thank you for sharing your question with the Klaviyo Community and thank you
If this is the case, you can resolve the issue by creating a segment of people with the property for Natal date: “properties about someone > Natal Date > is set” (text data type), export it as a .csv file and adjust the Natal date format to an acceptable date/time format in the .csv file. Then, create a segment-triggered flow using the segment definition: “properties about someone > Natal Date > is set” (text data type), add a remove profile property block (turn it live) and backpopulate the flow using the 2nd radio button: “schedule for each step relative to when I click the backpopulate button”. This sequence will wipe this custom property of Natal Date from the profiles entirely. Then, re-import the .csv file to a new or existing list. This will ensure all of the new imported Natal dates are in an acceptable format. You will then be able to trigger a date-triggered flow based off of the Natal date.
Thanks and have a great weekend.
+36Hi
My recommendation would be to confirm the structure of the Natal Client event’s payload. As this help center article outlines, in order to segment or filter in flows based on specific information within the event, the data needs to be passed over to Klaviyo as a top-level property.
I hope this helps!
Julie
+2Hey
Not sure what to do.
+36Another thought would be to see if this Natal Date can sync with Klaviyo as a profile property rather than a metric property and then if you wanted to trigger this flow based off of that date (or timing around this date), you can certainly do that. It would just depend on your specific use case.
Best,
Julie
+61Hi
Thank you for sharing your question with the Klaviyo Community and thank you
If this is the case, you can resolve the issue by creating a segment of people with the property for Natal date: “properties about someone > Natal Date > is set” (text data type), export it as a .csv file and adjust the Natal date format to an acceptable date/time format in the .csv file. Then, create a segment-triggered flow using the segment definition: “properties about someone > Natal Date > is set” (text data type), add a remove profile property block (turn it live) and backpopulate the flow using the 2nd radio button: “schedule for each step relative to when I click the backpopulate button”. This sequence will wipe this custom property of Natal Date from the profiles entirely. Then, re-import the .csv file to a new or existing list. This will ensure all of the new imported Natal dates are in an acceptable format. You will then be able to trigger a date-triggered flow based off of the Natal date.
Thanks and have a great weekend.
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