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KatherineB
Partner - Platinum
Champion & Partner
July 27, 2023
Solved

Dynamic images with 29Next

  • July 27, 2023
  • 1 reply
  • 104 views

Hello wonderful Klaviyo community! I have a client who uses the store platform 29Next, and recently the abandoned cart dynamic images stopped populating.

 

When I look at the preview, there is no property for an image. This is the code that was used (prior to my starting with this client) to pull up the dynamic images, but they aren’t populating anymore.

 

{% if event.CheckoutURL|slice:"0:21" == "https://www.nanosocks" %}{{ item.ImageURL }}{% else %}{{ event.ImageURL }}{% endif %}

 

ny insight into how I could fix this would be wonderful. Thank you!

    This topic has been closed for replies.
    Best answer by Brian Turcotte

    Hi @KatherineB!

    Just to clarify, was this code working properly and then suddenly stopped working? Did they change anything in the theme or product files on their site?

    The 29Next → Klaviyo integration was developed by 29Next, Not Klaviyo, so we don’t have much insight into how information is sent. Therefore, it would be probably be more efficient to reach out to their support for this matter, which I located here:

     

     

    Best,

    Brian

    1 reply

    Brian Turcotte
    Klaviyo Alum
    July 28, 2023

    Hi @KatherineB!

    Just to clarify, was this code working properly and then suddenly stopped working? Did they change anything in the theme or product files on their site?

    The 29Next → Klaviyo integration was developed by 29Next, Not Klaviyo, so we don’t have much insight into how information is sent. Therefore, it would be probably be more efficient to reach out to their support for this matter, which I located here:

     

     

    Best,

    Brian