Help - Profiles Not synching after account pause

Hey ​@Catmom2026 

I think this is a sync issue. 

When you removed the Klaviyo app, the webhook to Shopify went dark, and anything created during that period just never made it over. Reconnecting only picks up from that point forward, it won't backfill what was missed. That explains both problems: the missing profiles and the "never subscribed" ones with no name or location data.

To recover them, export your customers from Shopify, then import that CSV into your main Klaviyo list. During import, choose to update subscription status to subscribed, but check the "accepts marketing" column first and only apply it to contacts who actually opted in. If your list is on double opt-in, switch it to single opt-in before you do this, otherwise those contacts will get a confirmation email they don't need.

Before you turn your flows back on, double-check that your welcome series isn't triggered by the same list you're importing into. A batch import of old signups triggering a welcome flow doesnt look good.

I hope this helps and let me know if you have any follow up questions. If you are still stuck, feel free to schedule a call with us: https://flowium.com/lp/klaviyo-agency/

Cheers,
Arpit

Thank you Arpit.    I understand  your reasoning and solution being a non-technical person !   

I will try to just upload the delta between the exports of Klaviyo and Shopify to make sure I’m not duplicating anything inadvertently.    I will upload the subscribes and the few non-subscribes separately to make sure I transfer the status accurately.    I have not turned anything on yet and based on what you mentioned I will triple check they are in the newsletter list first to make sure the welcome series is not triggered for these imported customers

I will let you know how it goes !   Good/bad thing is there are not too many from this dark period you described it as :-)