Hi ​@NatM,

That’s a good question! In general, emails that start with info@, support@, admin@, ect aren’t legitimate inboxes that open emails, but there isn’t a set rule for this across the industry, so there could be an uncommon situation where an individual with one of these emails opens an email or places an order. Either way, you’ll want to make sure that none of the people in this segment have any real interactions with your business. The best way to do this is to add some conditions to your segment that filter out people who have interacted with your website. Add these:

AND

Person has Active On Site zero times over all time

AND

Person has Viewed Product zero times over all time

AND

Person has Started Checkout zero times over all time

AND

Person has Placed Order zero times over all time.

Anybody who has taken these actions will not enter your segment, as they’ve had some sort of real activity.

The best way to suppress a segment is to go back to your main Lists & segments page, and find the segment that you’d like to suppress. Without navigating away from the page, click the 3 dots on the right side of the segment, and then press “Suppress current members.” This will allow you to suppress them without uploading/downloading any CSVs. 

Let me know if I can answer any more questions!

-Byrne

​@Byrne C Perfect, thanks a bunch — that was super clear! BR, N