Contributor I

Solved

how to edit a campaign after it is active

Forum|Forum|5 years ago
November 21, 2020
8 replies
5153 views

how to edit a campaign after it is active. I do not see an edit link in the actions tab.

This topic has been closed for replies.

Best answer by Paul S

@stvec1, Manny is correct.

You can edit a campaign only if it has not yet been sent. If you have found a critical mistake and have caught it quickly either before the scheduled send or mid-send, you can cancel the campaign, clone that same campaign, make edits, and re-send to the same target list or segment.

Make edits to a draft campaign by following the steps below:

Navigate to the Campaigns tab.
Click on the draft campaign you would like to edit, or select Edit Content from the Actions icon on the right-hand side.

There, you can edit any of the sending options or content.

Mailbox Manny

Partner - Silver

Hi, once a campaign is sent it can’t be edited. If it’s an email in a flow, you can go in and click the email you’d like to edit and it will take you the screen to make changes to the content or subject

Subscribe. Segment. Send. Repeat.

P

Paul SAnswer

Klaviyo Employee

@stvec1, Manny is correct.

You can edit a campaign only if it has not yet been sent. If you have found a critical mistake and have caught it quickly either before the scheduled send or mid-send, you can cancel the campaign, clone that same campaign, make edits, and re-send to the same target list or segment.

Make edits to a draft campaign by following the steps below:

Navigate to the Campaigns tab.
Click on the draft campaign you would like to edit, or select Edit Content from the Actions icon on the right-hand side.

There, you can edit any of the sending options or content.

S

simonsaysstamp

Contributor I

PLEASE consider implementing hot fixes so that on the rare occasion a change is needed to be made after a campaign has been sent it can be done!! Please and thank you!

M

Matt G.

Contributor I

Please make it possible to edit the campaign name after sending for organization and searchability.

Taylor Tarpley

Community Manager

Hi @simonsaysstamp and @Matt G.,

Thanks for sharing your valuable feedback with us!

In the meantime, if you wanted to edit a campaign that has been sent, you could clone the campaign and archived the old version as well. Wanted to provide another workaround in case it might help with you needed at the moment!

However, it should be noted that by doing this, you will need to be vigilant to the possibility of different recipients receiving different versions of emails and texts, which could mess up analytics and A/B testing for instance.

-Taylor

S

simonsaysstamp

Contributor I

Hi @Taylor Tarpley thank you for the suggestion! However, I’m not sure how that would help customers that already got the email?

Taylor Tarpley

Community Manager

Hi @simonsaysstamp,

No, it doesn’t help customers that already got the email, this was a suggestion for further using the template or adjusting its design or contents for the future.

-Taylor

R

RH99999

Contributor I

Being able to change where a tracking link points (ie. hot fix as it was called above) was available in many email software systems years ago. This is clearly not difficult technology if Bronto and others could do it. It needs to be on the product roadmap.

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