Hi all,
We're an ecommerce brand (Shopify + Klaviyo) using Klaviyo WhatsApp as our
customer support channel, and we're building an internal dashboard that
unifies email + WhatsApp conversations in one place.
The docs for `POST /api/conversation-messages` (Create Conversation Message)
say: "Requires account-level enablement. To request access, reach out in the
developer community." — so here I am 🙂
Two questions:
1. Could someone from Klaviyo enable the Conversations API
(`conversations:read` / `conversations:write` scopes) for our account?
Happy to share our account ID privately.
2. Is there any way to READ the messages a customer sends us on WhatsApp via
the API? Outbound messages show up nicely in the Events API with full
message body (Sent/Relayed/Received WhatsApp metrics), but I can't find
any endpoint or metric that exposes inbound customer messages.
`GET /api/profiles/{id}/conversation` only returns the conversation ID and
channel. Is inbound message history on the roadmap, or already possible
with the enablement?
Our use case: read-only sync of conversations into our own dashboard, plus
replying to open conversations from it (respecting the 24h customer service
window).