I have set up a contact us form and would like to send the responses to our customer service email.
I have tried to do this within automated flows but I can’t work out a way to do this, please can someone help?
Solved
How to send form responses to customer service email
Best answer by Meaghan1
You can do this easily in Klaviyo by setting up a flow triggered by your form submission event (e.g., “Filled Out Form”). In the flow, add an “Email” action, and set the recipient as your customer service email address instead of the subscriber. Use dynamic variables (like {{ person.email }} and {{ person.message }}) to include the form responses in the message body. Alternatively, if your form is embedded via Shopify or a custom site, you can set up a notification email or Zapier integration to forward responses directly to your support inbox.
You can do this easily in Klaviyo by setting up a flow triggered by your form submission event (e.g., “Filled Out Form”). In the flow, add an “Email” action, and set the recipient as your customer service email address instead of the subscriber. Use dynamic variables (like {{ person.email }} and {{ person.message }}) to include the form responses in the message body. Alternatively, if your form is embedded via Shopify or a custom site, you can set up a notification email or Zapier integration to forward responses directly to your support inbox.
I’m confused because wouldn’t this just auto-enter in the contact details of our customer service email?
+2
Here are your best options depending on your setup:
Option 1: Use a Third-Party Form Tool (Recommended)
Tools like Typeform, JotForm, or Google Forms have built-in email notification features that will automatically forward submission responses to any email address you specify. This is the cleanest solution for a contact form use case.
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Option 2: Zapier or Make (Formerly Integromat)
If you want to keep the form inside Klaviyo, you can:
Trigger a Zap/automation when someone submits the form and is added to a Klaviyo list
Use Zapier/Make to forward the submission data to your customer service email
This requires the form data to be captured as profile properties in Klaviyo so it can be passed along.
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Option 3: Your Website/CMS Form Plugin
If the form lives on your website (Shopify, WordPress, etc.), most form plugins (like Gravity Forms, Contact Form 7, or Shopify's native forms) allow you to set a notification email directly.
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