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Question

Issues with Klayvio Partnership Registration?

  • March 26, 2026
  • 8 replies
  • 60 views
W
Contributor II
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Hi Everyone!

 

I’m currently having issues with my partnership application. I did not even receive a confirmation email that my application was received. It’s been about a week (which Klayvio mentioned it could take for approval) and I haven’t received any communication.

 

Should I re-submit the application? I attempted to contact partners@klayvio.com but it seems that inbox is no longer monitored. Sent in another support email as well

 

Has anyone else had issues with registration? I have two clients waiting to onboarding, hence the impatience!

 

Thank you.

    8 replies

    ArpitBanjara
    Principal User II
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    • ArpitBanjara
    • Principal User II
    • March 27, 2026

    Hey ​@chloe.strange ​@GabbyEsposito - can you please help them?

    Arpit Banjara - Lead Email Marketing Specialist at Flowium - https://flowium.com/lp/klaviyo-agency/
      W
      Contributor II
      Forum|alt.badge.img
      • WhyWhyWhy
      • Author
      • Contributor II
      • March 27, 2026

      Hey ​@chloe.strange ​@GabbyEsposito - can you please help them?

      Thank you.

        whereisjad
        Expert Problem Solver IV
        Forum|alt.badge.img+19
        • whereisjad
        • Expert Problem Solver IV
        • March 27, 2026

        ​@WhyWhyWhy it might be obvious but doesn’t hurt to ask.  Did you email partner-portal@klaviyo.com ?

        I only ask because I noticed you misspelled the name :)

        — Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/
          W
          Contributor II
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          • WhyWhyWhy
          • Author
          • Contributor II
          • March 27, 2026

          ​@WhyWhyWhy it might be obvious but doesn’t hurt to ask.  Did you email partner-portal@klaviyo.com ?

          I only ask because I noticed you misspelled the name :)

          I will do that! Definitely misspelled. Thank you.

            GabbyEsposito
            Community Manager
            Forum|alt.badge.img+6
            • GabbyEsposito
            • Community Manager
            • March 27, 2026

            Hi Everyone!

             

            I’m currently having issues with my partnership application. I did not even receive a confirmation email that my application was received. It’s been about a week (which Klayvio mentioned it could take for approval) and I haven’t received any communication.

             

            Should I re-submit the application? I attempted to contact partners@klayvio.com but it seems that inbox is no longer monitored. Sent in another support email as well

             

            Has anyone else had issues with registration? I have two clients waiting to onboarding, hence the impatience!

             

            Thank you.

            Hi ​@WhyWhyWhy! So sorry you are experiencing this. I will pass along to our internal partnership team. Keep me updated. 

            Gabby
            GabbyEsposito
            Community Manager
            Forum|alt.badge.img+6
            • GabbyEsposito
            • Community Manager
            • March 27, 2026

            Hi Everyone!

             

            I’m currently having issues with my partnership application. I did not even receive a confirmation email that my application was received. It’s been about a week (which Klayvio mentioned it could take for approval) and I haven’t received any communication.

             

            Should I re-submit the application? I attempted to contact partners@klayvio.com but it seems that inbox is no longer monitored. Sent in another support email as well

             

            Has anyone else had issues with registration? I have two clients waiting to onboarding, hence the impatience!

             

            Thank you.

            Hi ​@WhyWhyWhy! So sorry you are experiencing this. I will pass along to our internal partnership team. Keep me updated. 

            ​@WhyWhyWhy partner team is aware and working on it!

            Gabby
              W
              Contributor II
              Forum|alt.badge.img
              • WhyWhyWhy
              • Author
              • Contributor II
              • March 27, 2026

              Hi Everyone!

               

              I’m currently having issues with my partnership application. I did not even receive a confirmation email that my application was received. It’s been about a week (which Klayvio mentioned it could take for approval) and I haven’t received any communication.

               

              Should I re-submit the application? I attempted to contact partners@klayvio.com but it seems that inbox is no longer monitored. Sent in another support email as well

               

              Has anyone else had issues with registration? I have two clients waiting to onboarding, hence the impatience!

               

              Thank you.

              Hi ​@WhyWhyWhy! So sorry you are experiencing this. I will pass along to our internal partnership team. Keep me updated. 

              ​@WhyWhyWhy partner team is aware and working on it!

              Thank you!

              W
              Contributor II
              Forum|alt.badge.img
              • WhyWhyWhy
              • Author
              • Contributor II
              • March 30, 2026

              Hi Everyone!

               

              I’m currently having issues with my partnership application. I did not even receive a confirmation email that my application was received. It’s been about a week (which Klayvio mentioned it could take for approval) and I haven’t received any communication.

               

              Should I re-submit the application? I attempted to contact partners@klayvio.com but it seems that inbox is no longer monitored. Sent in another support email as well

               

              Has anyone else had issues with registration? I have two clients waiting to onboarding, hence the impatience!

               

              Thank you.

              Hi ​@WhyWhyWhy! So sorry you are experiencing this. I will pass along to our internal partnership team. Keep me updated. 

              Hi Gabby -

               

              Just a quick update for your end (appreciate your help). DaRell D from Klayvio Support reached out Friday afternoon and confirmed that the Partnerships Team received the application. Due a technical issue (?), they are unable to accept the application and are working through the technical issue now. I asked what the technical issue was Friday afternoon (if there was any documentation, etc. I could provide), but have not heard anything back yet.

              I reached out to partner-portal@klayvio.com earlier, but I will let DaRell handle the communication now to not stir any more confusion.

              Possible to have your Point of Contact on the Partnerships Team clarify what the issue is? Thank you.

               

              Best,

              Zach

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