I am working on creating a Rise.ai loyalty program that triggers email flows in Klaviyo. I have successfully integrated Rise.ai and the logic of the Rise.ai portion is sound, however in Klaviyo when I create conditional splits and try to look for shopify tags that are identical to what I am sending through rise, It will always go down the no path. It will process it as if it had no tag or a different tag. I have also tried to use lifetime spent and input the tiered values on the rise end and no dice. It appears that the information I am looking for is not coming through to Klaviyo in the way that I am thinking. Has anyone had any experience trying to accomplish such tasks? Also does anyone know where I can get some in-depth technical documentation regarding the inputs that can be used for the conditional splits and triggers? I should also note that all of this is being processed through the rise.ai workflow testing feature. Thanks in advance.
Solved
Klaviyo and Rise.ai Integrated Flow Issues

Best answer by zosburn
I think I found the issue. It turns out that when you input a customer tag in the workflow testing environment, that information in no way goes to the Klaviyo side of the integration. I found that if I set the tags in my rise.ai flow in the THEN portion of the condition, It will set those tags and process it through Klaviyo. I also discovered that tags aren't added to the mock customer, just changed, so I had to add every relevant tag at once. Thank you for your response.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.