Has anyone integrated a CRM with Klaviyo that allows them to see customer responses to email and SMS messages and the resulting conversations with them?
Right now we are juggling SMS responses thru Helpdesk with mail responses in a unified but separate email box and 800 number forwarding to our system. We are not able to have a central point of truth for all customer interactions.
We are not ecommerce and our lead responses are high value (avg $4500) so each customer interaction is very importatnt.
Has anyone implemented an integration that combined two or all three of the response channels?
Any help would be greatly appreciated.
Question
Klaviyo + CRM + Telephony
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