Klaviyo Reviews are here!

Hello @HJohnston and @emorgannn 

Can you both confirm if you’re sending reviews out from our prebuilt reviews flow titled Klaviyo Reviews: Review request? In my experience, what you’re describing sounds more like the behavior from our classic product review flow titled Product review/cross-sell: standard. 

When a review email from the prebuilt reviews flow is sent out, recipients who open the email and click on one of the star ratings, they’ll be automatically brought to a special link. This link will show the star rating they’ve selected in the email and allow them to add more details to their review before submitting it. So leaving a review really is:

1. Opening the review email
2. Clicking the star rating
3. Adding more details to the review
4. Click “done”

The experience that you should be getting would be similar to the one you’re describing, @HJohnston.

To learn more about reviews, I would suggest taking a look at some of the resources we offer on this feature which I’ve included below:

• Getting started with Klaviyo reviews
• How to request reviews from your customers with Klaviyo reviews flows
• How to create custom review questions

David

Yes we have the same complain where sometimes write the review button is not appearing on the website as well. Not sure if it is our theme but it only happen to a few iPhone cutomers.

Hey @pawsquadau,

Have you consulted a developer on this?

In my experience, this sounds like there may be some code conflict on your site that may be preventing that button from appear. I’ve typically seen this happen if you have some CSS overriding certain aspects of your site - especially if the rest of the Klaviyo review widget is displaying without issues. 

If you need an introduction to a developer, I would encourage you to reach out to some of our wonderful Klaviyo Partners through our Klaviyo Partners Directory. 

David

@David To 

You mentioned a month ago that the developers were working on the bug to fix reviews showing people’s full name. Is there any update on this? 

When I go to preview the email, it automatically shows their full name. How do I fix this?

Thanks heaps.

I am also wondering if it is possible to back load people into the review and reward flo?

For example:

1. Email sends to people who have placed an order in the last 3 months requesting a review.
2. If they leave a review, they then enter the flo that sends them a discount for leaving a review. 

Because the reviews are a new thing, I would love to send out a big email to the last 3 months of orders to collect their reviews and then proceed like normal - someone orders, 7 days later they get a request. 

How do I proceed with this? 

Thank you!

Hey @emorgannn,

The bug from about a month ago was resolved shortly after my last comment. What you’re seeing is actually expected behavior as we mentioned in the How to request reviews from your customers with Klaviyo reviews flows article:

Once the review is submitted, they’ll see a confirmation page with a button directing back to your homepage. Note that generally, first and last name appear in the Display name field, but only the first name and last initial will appear on your site. 

Since customer you’re previewing as has a first and last name listed, they’ll be pulled into the preview to demonstrate how it would look. Even if your customer doesn’t change/update what is pulled in automatically, Klaviyo will only display someone's first name and last initial on the review itself when published. 

It is currently not supported to send review requests to past customers. This is also called out in our Klaviyo reviews data reference Help Center article:

Ready to review events are only triggered for orders placed after you begin using Klaviyo reviews. It is not possible to retroactively populate the Ready to review metric with past orders. 

One solution to this though would be creating a segment to capture customers who’ve previously purchased and sending them a one time campaign requesting them to review. Because this would not be sent out through the reviews flows, your customers would not receive the same experience. However, they should be able to still leave you a review on the product. 

If you haven’t already, I would also encourage you to take a look through some of our resources we offer on reviews. I’ve included a link to our Help Center section which houses all our articles and guides on reviews:

• Getting started with reviews - 5 articles
• Reviews best practices - 3 articles

David

When will this be available for non-shopify platforms? We are deciding whether to renew our contract with Yotpo and would like to consolidate our services with Klaviyo if possible. But if non-shopify platform support is many months or years away, we will have to look elsewhere.

Hey @taylorlane,

Great question!

Although we don’t have a timeline to share on when Klaviyo’s review feature will be available for non-Shopify platforms, it is certainly something our Product Teams are exploring! 

With such a big product enhancement, you can be sure there will be some announcements surrounding an update to this feature. 

David 

So we would really like to use the Product review, but the lack of supported languages is a big upset. We can’t be using this product before it’s available in Danish, and I'm guessing it’s going to take a while. Such a shame. 

I hope it will be easy to transfer reviews from other platform since we will be using them at least in the meantime.   

What about other integrations like Woocommerce and Shopware, will they also get reviews integration? If yes, when?