Link for the re-buy email doesn't work

Question

Hi there,

The link for sending the customers to the cart on the website doesn’t work. When I have build the email campaign it was working, but not anymore.

Anyways, I made a Re-buy flow and on the email I have written “

Hi {{ first_name|title|default:'there' }},

Thanks for your previous order from XXX! It has now been a few weeks, and we hope you are happy with your purchase.

Listed below are some of our most popular products to inspire you.

{% with event.extra.line_items as items %} We've also prepared a cart for you so if you're ready to repeat your last order, click here to head directly to checkout. {% endwith %}

But the “click here” link doesn’t work anymore.. The URL on the link is {{ organization.url }}/cart/{{ item.variant_id }}:{{ item.quantity|floatformat:'0' }}

I want the “Click here” to be linking to the cart, so the customers can directly checkout with the same products that they have ordered before.

Can you please help by fixing this?

Thank you!

Best regards,

Kristina

Best answer by Akers Digital

Are you able to successfully use that url formula and add products to the checkout?

I’ve not heard of the website.com/cart/variantID url before, but just tried it with a couple of the stores we work with and they all lead to a 404 error. I did a little googling around on this and did find a blog post showing how this works, but I couldn’t replicate it successfully.

Possible this is no longer a feature of Shopify stores? Not sure if others have had any luck with this.

View original

Akers Digital · Accepted Answer

Are you able to successfully use that url formula and add products to the checkout?

I’ve not heard of the website.com/cart/variantID url before, but just tried it with a couple of the stores we work with and they all lead to a 404 error. I did a little googling around on this and did find a blog post showing how this works, but I couldn’t replicate it successfully.

Possible this is no longer a feature of Shopify stores? Not sure if others have had any luck with this.

stephen.trumble · Answer

Hey @Kristina VWelcome to the Klaviyo Community! Thanks for coming in to ask for help with your abandon cart email.When you say the link is no longer working, can you share what customers see when they click the link? Does it give you an error? Does the link lead to a blank screen? Is it not rebuilding the cart? Also, what integration are you using?With more info it would be a bit easier to troubleshoot why your link recently stopped working.I’ll be on the lookout for your reply!

Link for the re-buy email doesn't work

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