Mass Unsuppression

Question

I mistakenly uploaded the wrong Soft Bounce segment to the Suppression List to the tune of about 8k customer records.  Is there a way to mass unsurpress without going record by record and manually unsurpressing?

retention · Accepted Answer

Hi@eCommGuy, welcome to the community!For bulk un-surpressing, you can use this guide:How to remove email supressions in bulkIf you just recently added these Profiles, then you can consider just deleting the profiles using the Klaviyo Profile Maintenance to delete a Segment and then you can re-upload them to your List. Of course this will also delete all the profile data, so do this with caution.Klaviyo Step-by-Step Guide:Bulk delete Contacts from KlaviyoHope this helps!

David To · Answer

Hello @eCommGuy,Welcome to the Klaviyo Community!Mistakes happen! You can unsuppress profiles that have previously accidentally been suppressed in bulk through a .CSV import. You can find our instructions on how to do so from ourHow to remove emailsuppressions in bulkHelp Center articles.Keep in mind, youshould only use this method to remove suppressions for profiles that have explicitly opted in to email marketing.Subscribing someone who has not explicitly opted in can lead to spam complaints, poor deliverability, damage to your sender reputation, and legal action in some locations. Not to mention, it’s against our Klaviyo’s Term of Service!I hope this helps!David

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