Skip to main content
Solved

mulitiple same email on sign up

  • February 24, 2023
  • 4 replies
  • 69 views

Forum|alt.badge.img+2

Hello,

Is it possible to get a customer to sign-up multiple times, with same address? Is there any way we can allow that?

Best answer by Jessica eCommerce Badassery

@lucasat  What is the use case for this? Depending on what you’re trying to accomplish, maybe there is a workaround. 

 

Email is the unique identifier in Klaviyo and it will only track a signup for the same list once. So the short answer is no. 

 

The only way to trigger a second sign up event is if they sign up for a different static list. 

4 replies

Jessica eCommerce Badassery
Partner
Forum|alt.badge.img+20

@lucasat  What is the use case for this? Depending on what you’re trying to accomplish, maybe there is a workaround. 

 

Email is the unique identifier in Klaviyo and it will only track a signup for the same list once. So the short answer is no. 

 

The only way to trigger a second sign up event is if they sign up for a different static list. 


Taylor Tarpley
Community Manager
Forum|alt.badge.img+60
  • Community Manager
  • 2148 replies
  • February 24, 2023

Hi @lucasat

 

@Jessica eCommerce Badassery is correct here! Do you mind sharing your goal here? Would love to see if we can discover a workaround for you! 

 

-Taylor 


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 1 reply
  • February 25, 2023

Hey There! 

Thanks for your replies! It's for a form, where people can type in an amount of products they want to purchase. I have attached an image of an example.

 


Jessica eCommerce Badassery
Partner
Forum|alt.badge.img+20

@lucasat But what is the end game here. After they fill out the form, are you trying to send a flow and need it to trigger a flow every time they fill it out because they may request this more than once?

 

If that’s the case, you’ll need to send a custom event to Klaviyo after they fill out the form. Only events will trigger a flow more than once. You can easily do this with Zapier. 

 

Note: If you want to keep historical data on what customers request, I would not use a Klaviyo form. If you’re sending their answers to a profile property, the answers will get overwritten each time they fill it out only showing their most recent data. Instead use a tool that saves individual answers such as a google form, typeform, etc. Then use zapier to send a Klaviyo event and you can include the answers as part of the event data just like an order.

 

If that’s not the end results you’re looking for, LMK!