Not able to create API key

Forum|Forum|3 years ago
July 20, 2023
3 replies
272 views

Hi Team,

I am unable to create a new API key using the following link: https://app.claap.io/c-3YfMIiN6mG-owwLAfFIzqsg?ccl=1

Please note that my email address is gourav.gupta+klaviyo@brevo.com.

Thank you.

This topic has been closed for replies.

Best answer by David To

Hello @Devphoenix,

I took the liberty of editing your original post to omit any sensitive data.

I would first suggest checking to make sure you have the appropriate user credentials/permissions to create a private key.

If so, I recommend moving on to fully logging out of Klaviyo, clearing your cache and cookies, and then fully restarting your browser. In my experience, something like this could as simple as your browser/credentials timing out or a caching issues preventing you to click the button.

Also, I suggest reviewing to seeing if you have any extensions that may be preventing Klaviyo from functioning correctly too.

David

Taylor Tarpley

Community Manager

Hi @Devphoenix,

Thanks for sharing your question with us!

To clarify, do you mean that when you click the option of ‘Create new private API key’ in the API section of your account settings you’re running into an issue?

Thanks for participating in the Community!

-Taylor

DevphoenixAuthor

Active Contributor III

Hi @Devphoenix,

Thanks for sharing your question with us!

To clarify, do you mean that when you click the option of ‘Create new private API key’ in the API section of your account settings you’re running into an issue?

Thanks for participating in the Community!

-Taylor

Yes, it’s not clickable

Gourav Gupta

David ToAnswer

Klaviyo Employee