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Orginization URL and Shopify URL are different - how to use Flows with Shopify?

J
Contributor I
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We use Klaviyo for both marketing/product info/announcement emails as well as things like Abandoned Cart in Shopify. We would like organization.url to continue to point to our main brand/marketing site, but we also want to use Flows with Shopify. Our Shopify store has a different URL, so the pre-configured Flows, such as abandoned cart, are generating links like coolbrand-marketingsite.com/products/product-name instead of coolbrand-shopify.com/products/product-name. 

What’s the best way to handle this?

Best answer by retention

Hi @jamesder, so I would use the URL that you want as your default organization URL - perhaps this is the marketing site URL for you in this case. 

For all other places where you need the other URL, you can always replace the Template Variable {{ organization.url }} with your preferred one by hard coding the URL instead of using the variable.

Are there places where this approach doesn’t work or conflicts somehow? 

 

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    4 replies

    Brian Turcotte
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    Hi @jamesder!

    When you integrated with Klaviyo originally, which URL did you use?

     

    - Brian

    J
    Contributor I
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    • jamesder
    • Author
    • Contributor I
    • 2 replies
    • May 6, 2024
    Brian Turcotte wrote:

    Hi @jamesder!

    When you integrated with Klaviyo originally, which URL did you use?

     

    - Brian

     

    The Shopify integration used “coolbrand-shopify.com” successfully. Abandoned cart emails, etc successfully pull product data over to emails, but the fully qualified domains generated by those Flows are using what I have set as organization.url, which is the brand’s main marketing site URL, not the Shopify store URL.

    retention
    Partner - Platinum
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    • retention
    • 2025 Champion
    • 957 replies
    • Answer
    • May 6, 2024

    Hi @jamesder, so I would use the URL that you want as your default organization URL - perhaps this is the marketing site URL for you in this case. 

    For all other places where you need the other URL, you can always replace the Template Variable {{ organization.url }} with your preferred one by hard coding the URL instead of using the variable.

    Are there places where this approach doesn’t work or conflicts somehow? 

     

    Joseph Hsieh // retentioncommerce.com // twitter: @retention
    J
    Contributor I
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    • jamesder
    • Author
    • Contributor I
    • 2 replies
    • May 6, 2024
    retention wrote:

    Hi @jamesder, so I would use the URL that you want as your default organization URL - perhaps this is the marketing site URL for you in this case. 

    For all other places where you need the other URL, you can always replace the Template Variable {{ organization.url }} with your preferred one by hard coding the URL instead of using the variable.

    Are there places where this approach doesn’t work or conflicts somehow? 

     

    Hard-coding the URL is totally fine with me. Wasn’t sure if that was possible. I’ll give that a shot, thanks!
     

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