Photos aren't appearing in cart abandonment emails

Hi @ghostl 

Thank you for posting your question in the community. 

Are you using one of Klaviyo’s standard ecomm integrations (Shopify?) and is the email being triggered off of the Checkout Started metric?

If you are using a standard integration, my first thought is that the dynamic table block in the cart abandon message isn’t configured correctly vs. an issue with the product feed. 

A couple of quick things to check in the email:

• Click on the product block (should be a table block) and confirm its configured for dynamic content. If its set to ‘static’ you’ll want to update this
• Check the Data Source. The Row Collection should be event.extra.line_items and the Row Alias should be item.
• The image column should be configured using a Placeholder link (below)

{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%}

If all three of these elements are configured correctly then I would double check your integration, but I always start here if I am having issues with the dynamic block not rending items from the cart. 

I hope this helps!

@In the Inbox 

@In the Inbox Thanks a bunch. I actually found the placeholder url, or dynamic image as it is called now and inserted the link.

It worked!!!!!

Once again, thanks a lot!!!!

Hi @ghostl 

Glad to hear it! Let us know if you have any other questions.

Best,

@In the Inbox 

Hey, Am trying to bring in Abandoned cart data into a custom template. I created a fresh abandoned cart workflow, saved the default “Cart Items” block of code that Klaviyo generates. I switch the template and insert the block, but I cannot get product images to show for the life of me. ONE product will show an image, and the rest are blank. It’s an uncommon product so typically the entire list is missing images.

Hello @ghostl. Please how did you do it?

Please how did you do it? I’ve got hundreds of products in my store but non is showing on the abandoned cart  email

{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%}
This is what worked for me

Hi Thanks for the info, Can you confirm in which section of the email builder you added the coding {% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%}

I cant see where this should go.

Thanks Becky