Hello,
I am creating a newsletter in which I am attempting to drag and drop both a section and columns. While I am able to drag and drop, the resulting section does not drop at the place where I placed my cursor but at another place in the newsletter. When I try to drag the section to the desired spot, it reverts to its original position. Please advise.
Thank you.
MaryAnn
Hi
Thanks for your message!
It sounds like the section isn’t dropping where you want it. This can happen if:
-
Your browser zoom isn’t at 100%
-
You’re using a browser that’s not fully supported
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The template has fixed sections
Try refreshing the page, resetting zoom to 100%, or using Chrome or Firefox. If it still doesn’t work, contacting Klaviyo Support with a screenshot would be the best next step. if you want me to help you to make it done you can also reach out i will gladly help
Hope that helps!
Best,
Mike
Thanks so very much, Mike. I greatly appreciate your help. I’ll follow your instructions and let you know how I fare.
Many blessings to you!
MaryAnn
If you have any question you can send me a direct message. There is no problem
Hi,
Problem solved! It turns out that my template had fixed sections.
Thanks again for your great help.
Many blessings,
MaryAnn
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