Contributor I

Solved

Problem Reintegrating Klaviyo to Woocommerce

Forum|Forum|4 years ago
February 24, 2022
3 replies
212 views

After migrating our website, our integrations don't work anymore, particularly Klaviyo.

We've deleted the existing plugin on WooCommerce and used a new RESTapi, however when we trying to connect it, it doesn't work, the old Woocommerce Consumer Key still appears back even after it being revoked.

Do I have to remove the current integration on Klaviyo? Would I lose my existing data, If I were to do so?

Thanks in advance for any insights and help.

This topic has been closed for replies.

Best answer by Taylor Tarpley

Hi @comvitaMY,

Welcome to the Community! Happy to help here!

Yes, I suggest removing your integration and re-installing it for a ‘clean’ install and to remove your old key! None of your data will be lost!

Thanks for your participation in the Community!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi @comvitaMY,

Welcome to the Community! Happy to help here!

Yes, I suggest removing your integration and re-installing it for a ‘clean’ install and to remove your old key! None of your data will be lost!

Thanks for your participation in the Community!

-Taylor

comvitaMYAuthor

Contributor I

Hi I’ve removed the integration and it still doesn’t work.

Here’s a screen recording of what we did, when trying to reconnect Klaviyo to Woocommerce.
https://drive.google.com/file/d/1Yyp1PvKAWQVdfcdviiV9Ls2CBLDh4lBL/

We are using the latest Klaviyo Plugin.

Thanks

Contributor I

I’d like to know how you did this as I’m having this same problem.