Hey @xcapistr 

Thanks for reaching out for help with this! @Brett_Gatsby or @DavidV would either of you know if this is possible for android?

Hello @xcapistr 

Trying removing android:exported="false" from this code 

 <service android:name="your.package.name.YourPushService" android:exported="false">            <intent-filter>                <action android:name="com.google.firebase.MESSAGING_EVENT" />            </intent-filter>        </service>

Thanks for helping @Maxbuzz 
I guess the code is from `AndroidManifest.xml` but I don’t have anything like that in it (no `<service>` or `android:exported=false` near messaging service).

App is managed by Expo and in our team we would like to avoid changing native code.

Also notifications sent from the Firebase console or our backend service are displayed correctly whether the app is closed or not. 

I checked the received notification objects using `react-native-firebase/messaging`.
Here is a comparison of Klaviyo and Firebase notifications:

{
  "klaviyo": {
    "sentTime": 1738838511431,
    "data": {
      "title": "Klaviyo test",
      "body": "This notification has been sent from Klaviyo",
      "notification_tag": "2025-02-06T10:41:51.262325+00:00",
      "_k": "{\"Push Platform\": \"android\"}"
    },
    "messageId": "0:1738838511444799%18965de2f9fd7ecd",
    "ttl": 2419200,
    "from": "514654180158"
  },
  "firebase": {
    "notification": {
      "android": {},
      "body": "This notification has been sent from Firebase",
      "title": "Firebase test"
    },
    "sentTime": 1738838603649,
    "data": {},
    "from": "514654180158",
    "messageId": "0:1738838603666709%18965de218965de2",
    "ttl": 2419200,
    "collapseKey": "com.ascension.app.staging"
  }
}

According docs it looks like Klaviyo sends data message and firebase sends notification message. That might be the reason why Klaviyo notifications don’t work when app is closed as only the client app is responsible for processing these messages.

So the remaining question is if the problem with notification on android can be related to difference between data and notification message from firebase docs.

​@xcapistr have you seen this similar community post? See the bullet specifically about data vs notification messages.

​@markpiana 

As stated here →
https://rnfirebase.io/messaging/usage#notifications
 

As stated here →
https://rnfirebase.io/messaging/usage#background--quit-state-messages

Data-only message does not display notification banner at all !!!!

​@Kaymind Those docs refer to default Firebase functionality. The KlaviyoPushService handles displaying data notifications. Please see this section of our Android SDK docs for more info.

After updating to the latest version from spotipremiumapkdescargar.com, I've noticed that I no longer receive push notifications for new songs or updates when the app is closed.
Previously, I used to get alerts for new releases, but now they only appear when the app is open.
Is this a React Native issue or related to the latest app update?
Anyone else facing this?

Hi,

Is it this issue has been resolved? if yes, can anyone share the how to?

Thank you

Hi all,

As reiterated a few times, Klaviyo intentionally uses data messages as outlined in our SDK docs.

“Note: Klaviyo uses data messages to provide consistent notification formatting. As a result, all Klaviyo notifications are handled via onMessageReceived regardless of the app being in the background or foreground. If you are working with multiple remote sources, you can check whether a message originated from Klaviyo with the extension method RemoteMessage.isKlaviyoMessage.”

Make sure that you’re using KlaviyoPushService to handle notifications from Klaviyo. When using KlaviyoPushService , we have not been able to reproduce any issues with notifications not appearing when the app is closed. 

Also if you are using Expo, please see our new Expo plugin, which may simplify development for you.

Thanks,

Mark