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Quick one. My Klaviyo doesn't register emails but Shopify does

  • October 3, 2024
  • 2 replies
  • 37 views

Nachin
Problem Solver I
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  • Problem Solver I
  • 10 replies

So, basically, every person who gives us their lead in the password page or pop-up, gets stored in the shopify mail list but it won’t get added to the klaviyo list when it used to happen.

I recently deleted my old klaviyo list and created a new one so that might be the reason, but I can’t find how to connect it again. Would anyone assist me please?

Thanks a lot!

Best answer by bluesnapper

Hi @Nachin 

If you go here: https://www.klaviyo.com/integration/shopify , you can see the section below under sync settings. Check that the selected list is the one you want Shopify to sync email subscribers to.

Alternatively, if you’re using a Klaviyo form on Shopify to capture emails, edit that form and select the submit button. Check the left-hand pane under ‘Button click action’ to see which list submissions are being pushed.

Hope that helps

Andy 

 

 

2 replies

bluesnapper
Partner
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  • Champion & Partner
  • 784 replies
  • Answer
  • October 4, 2024

Hi @Nachin 

If you go here: https://www.klaviyo.com/integration/shopify , you can see the section below under sync settings. Check that the selected list is the one you want Shopify to sync email subscribers to.

Alternatively, if you’re using a Klaviyo form on Shopify to capture emails, edit that form and select the submit button. Check the left-hand pane under ‘Button click action’ to see which list submissions are being pushed.

Hope that helps

Andy 

 

 


Nachin
Problem Solver I
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  • Author
  • Problem Solver I
  • 10 replies
  • October 5, 2024

Hi @Nachin 

If you go here: https://www.klaviyo.com/integration/shopify , you can see the section below under sync settings. Check that the selected list is the one you want Shopify to sync email subscribers to.

Alternatively, if you’re using a Klaviyo form on Shopify to capture emails, edit that form and select the submit button. Check the left-hand pane under ‘Button click action’ to see which list submissions are being pushed.

Hope that helps

Andy 

 

 

Thanks a lot, it worked!!