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When creating a segment, why do I not have the "Accepts Marketing" profile property?

  • March 5, 2021
  • 1 reply
  • 155 views

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Hi,

 

I want to create a segment in my base.

I select property about someone, and not have the choice “Accept Marketing” . In my other shop i have this choice...

 

What is the problem ?

Thank you for your help

 

Best answer by julie.accardo

Hi @PEDROFR ,

The “Accepts Marketing” profile property syncs for subscribers that have accepted marketing at checkout in a Shopify store. 

Few things to check:

  • Is this second store a Shopify store or powered by another ecommerce platform?
  • If you are using Shopify for this store, do you have the setting that routes users that accept marketing at checkout to a Klaviyo list set?

 

You can also collect consent through Klaviyo signup forms

 

Here is our help center article on how to manually import consent for subscribers

 

Hope this helps!

Julie

1 reply

julie.accardo
Klaviyo Employee
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  • Klaviyo Employee
  • Answer
  • March 7, 2021

Hi @PEDROFR ,

The “Accepts Marketing” profile property syncs for subscribers that have accepted marketing at checkout in a Shopify store. 

Few things to check:

  • Is this second store a Shopify store or powered by another ecommerce platform?
  • If you are using Shopify for this store, do you have the setting that routes users that accept marketing at checkout to a Klaviyo list set?

 

You can also collect consent through Klaviyo signup forms

 

Here is our help center article on how to manually import consent for subscribers

 

Hope this helps!

Julie