Why is my account disabled, and why is it taking so long to be approved?

Question

Hello,

I have already tried plenty of things and replied several times to you guys, but untill now I haven’t recieved a single answer. Just one, asking me for a ton of information (wich I provided the same day), and 4 days later my account is still disabled. I already started a marketing project thta includes seding some ebooks to leads, but I have to send them 1 by 1 because my account doesn’t work.

This is my last resort hoping that FINALLY someone is gonna help me.

Dov · Accepted Answer

Hello@CarlosV,First, I want to apologize for the trouble you’ve had so far getting your account unblocked.If you hadrecently set-up your Klaviyo account,it sounds like you triggered our one-timemanual compliance check which is done to ensure thesecurity ofnewer accounts. Typically, our manual reviews turn around quickly.As of now, it seems as though your account has beenverified – thanks so much for your patience on this and apologies for any frustrationit has caused.

Patria · Answer

Can you please help me I have the same issue - I have replied to the Klaviyo team and my account is still disabled! I am desperately awaiting it to be activated so I can launch my product!!

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