Why isn't my onsite tracking being installed?

Forum|Forum|3 years ago
August 13, 2022
3 replies
157 views

I would like to turn on onsite tracking, I used this link: https://help.klaviyo.com/hc/en-us/articles/4425956184731

instead of the green response I get this in blue: You will be prompted to configure onsite tracking after connecting to your Shopify store.

what can I do?

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Best answer by Taylor Tarpley

Hi @maikelbloemen,

Welcome to the Community! Thanks for sharing your question with us!

To be clear, do you mean you’re following this part of our documentation on How to Enable Onsite Tracking and when you click the link in step #7, you aren’t seeing a message that your onsite has been successfully installed? Have you ensured that your Shopify integration is enabled and connected to your Shopify account and finished steps 1-6 o the process?

Thanks for participating in the Community!

Taylor TarpleyAnswer

Community Manager

Hi @maikelbloemen,

Welcome to the Community! Thanks for sharing your question with us!

To be clear, do you mean you’re following this part of our documentation on How to Enable Onsite Tracking and when you click the link in step #7, you aren’t seeing a message that your onsite has been successfully installed? Have you ensured that your Shopify integration is enabled and connected to your Shopify account and finished steps 1-6 o the process?

Thanks for participating in the Community!

M

maikelbloemenAuthor

Contributor I

Yes, thats exactly what I mean. Dont work for me. Do you know why?

Taylor Tarpley

Community Manager

Hi @maikelbloemen,

Thanks for sharing that!

Can you confirm that you integrated your Klaviyo and Shopify account and that you have completed steps #3-6 which ask you to enable Onsite Tracking in your Shopify side?

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