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Why the font I selected on the editor is not the same on the email sent?

  • December 13, 2021
  • 1 reply
  • 60 views

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I am choosing a font and when I sent a preview email shows me a completely different font of what I selected. Can you please clarify what can I do to ensure this does not happen when sending the final email campaign? 

Thanks 

Best answer by stephen.trumble

Hey @Kalm B 

Thank you so much for reaching out the Klaviyo Community for help with your email template!

I have a quick question for you first, what web browser and email client host are you using to open the test email that you sent to your email address?

1 reply

stephen.trumble
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  • Klaviyo Alum
  • 1515 replies
  • Answer
  • December 13, 2021

Hey @Kalm B 

Thank you so much for reaching out the Klaviyo Community for help with your email template!

I have a quick question for you first, what web browser and email client host are you using to open the test email that you sent to your email address?