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My domain setup page doesn't load and keeps on returning this message, 'Could not load page. Please try again.'


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Can someone help me, on troubleshooting this, is this a bug from the app or is there something i did wrong while integrating?

Best answer by Sujal

Hi @cessDev ,

Here are some troubleshooting steps to get it working:

1. Refresh and Clear Cache:

Try a simple refresh of the page (Ctrl + F5 or Cmd + Shift + R).
Clear your browser cache and cookies, as outdated data might interfere with loading.


2. Check Internet Connection:

Ensure you have a stable internet connection. A weak connection might cause loading issues.


3. Try a Different Browser:

The issue might be specific to your current browser. Try accessing the Klaviyo domain setup page using a different browser (e.g., Chrome, Firefox, Safari) to rule out browser-related problems.


4. Temporary Klaviyo Outage:

In rare cases, Klaviyo might be experiencing temporary technical difficulties. Check Klaviyo's status page (https://status.klaviyo.com/) to see if there are any reported outages.


5. Klaviyo Support:

If the above solutions don't work, it's best to contact Klaviyo support directly. They can investigate further based on your account and potential backend issues affecting the domain setup page.

 

Hope this helps!

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2 replies

Sujal
Expert Problem Solver II
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  • Expert Problem Solver II
  • 56 replies
  • Answer
  • June 19, 2024

Hi @cessDev ,

Here are some troubleshooting steps to get it working:

1. Refresh and Clear Cache:

Try a simple refresh of the page (Ctrl + F5 or Cmd + Shift + R).
Clear your browser cache and cookies, as outdated data might interfere with loading.


2. Check Internet Connection:

Ensure you have a stable internet connection. A weak connection might cause loading issues.


3. Try a Different Browser:

The issue might be specific to your current browser. Try accessing the Klaviyo domain setup page using a different browser (e.g., Chrome, Firefox, Safari) to rule out browser-related problems.


4. Temporary Klaviyo Outage:

In rare cases, Klaviyo might be experiencing temporary technical difficulties. Check Klaviyo's status page (https://status.klaviyo.com/) to see if there are any reported outages.


5. Klaviyo Support:

If the above solutions don't work, it's best to contact Klaviyo support directly. They can investigate further based on your account and potential backend issues affecting the domain setup page.

 

Hope this helps!


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  • Author
  • Contributor I
  • 1 reply
  • June 19, 2024

Thank’s for the response, i will do this all