Hi! After realizing that my Abandoned Cart flow using the Started Checkout (WooCommerce) trigger wasn’t capturing profiles who had only “added to cart,” I set up the Abandoned Cart flow with the template using the Added to Cart trigger.
After setting everything up, I added past profiles and it populated profiles from months ago (which I clearly didn’t want!). I recreated the flow and included the profile filter “Added to cart at least once after 06/25/2024.” While that eliminated the unwanted profiles from entering the flow, it still scheduled a single profile to receive the first email 3 times (based on the 3 added to cart events in her profile). I had to manually go in and cancel the send on two of the emails scheduled to send her from both Email #1 and Email #2 in the flow. I’ve included a screenshot of the trigger details/filters currently in place.
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The questions I have:
- Did the single profile enter the flow multiple times because it was back-populated from adding past profiles (and it just captured all of the trigger events, regardless of profile)?
- Are the filters set up correctly to prevent this from happening with real-time events/triggers - someone who adds multiple items to his/her cart will only receive one email and won’t enter the flow again for another 7 days, regardless of what is added to cart during the first 7 days?
- Now that I’ve captured the previous profiles I wanted to enter the flow, can I remove the “Added to cart at least once after 06/25/2024” and everything work correctly going forward?
Thanks so much!!!
Nan