Hi! Due to warehouse challenges we regularly have to cancel and partially refund orders when a product is oversold. When we cancel one item on an order with multiple products, we have no way to communicate to our customer via Shopify to explain the reason for cancellation, and manually reach out via our CS team. Does anyone have a workaround that could trigger a flow in Klaviyo, ideally based on Shopify Order Tags? Or any other solution? Thanks!
Oversold Cancelled Orders Flow
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Best answer by stephen.trumble
I would suggest working with your developer or IT to build an integration with Klaviyo to pass all the necessary data so you can build out better solutions. However, until you connect your warehouse with your Shopify site and Klaviyo it will still be alot of manual work.
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