Hello Klaviyo!
My team works with Klaviyo and utilizes their Email Template tool.
While sending out emails, we’ve noticed that some devices will open the original, intended email - while others seem to be getting emails with a different Email Template than we specified.
Attached are examples of the original, intended Email Template:
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And the Email Template that sends on certain devices instead (it always chooses this template when defaulting):
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Has anyone else had this issue? Any troubleshooting recommended?
Thank you so much!
Darvell