I am trying to set up a flow so when I fulfil an order on Shopify the customer get’s an email to say their order is on the way.
When ever I try to set this up on a flow it is bringing up this error.
Something went wrong. Don't worry, our team is working to fix this. Try again.
However this has been on for the past week, so doesn’t look fixed at all :/
I don’t know if it’s Klaviyo or if it’s me doing something wrong/
Best answer by Prodsquads
Review Flow Configuration: Double-check each step of the flow to ensure all settings are correct. Look for any incomplete sections or incorrect settings that could cause issues.
Check for Active Users: Ensure that the flow is set to trigger for active users. If there are conditions that limit who receives the email, make sure they are correctly configured.
Test Different Triggers: Try setting up a different trigger (like a test order fulfillment) to see if that works. This can help isolate whether the issue is with the specific trigger you’re using.
Inspect Email Templates: Review the email template you’re using for the flow. Ensure there are no errors in the code or missing fields that could lead to issues when sending.
Check Account Limits: Make sure your Klaviyo account is within any limits for sending emails or flows. If you’re close to your plan’s limits, it could cause issues.
Look for API Errors: If you’re comfortable with technical details, check if there are any API errors or logs in Klaviyo that could provide insights into what’s going wrong.
Reach Out to Community Forums: Check Klaviyo’s community forums for similar issues. Other users might have faced the same problem and found solutions.
Contact Shopify Support: If you suspect the issue might be on the Shopify side, reaching out to their support team could help clarify if there are any known issues affecting integration with Klaviyo.
Ensure that your Klaviyo account is properly integrated with your Shopify store. Sometimes, re-authenticating the connection can resolve issues.
Review Trigger Setup:
Double-check that the flow trigger you’ve set up is correct. For order fulfillment notifications, ensure that the trigger is set to "Order Fulfilled" and that it’s configured to send to the appropriate list or segment.
Test with a Dummy Order:
Create a test order to see if the flow triggers correctly. This can help isolate whether the issue is with the flow itself or with a specific order.
Check Flow Conditions:
Ensure there are no conditions in your flow that could be preventing it from working. For example, if there are filters applied that might exclude certain customers or orders.
Look for Updates from Klaviyo:
Check Klaviyo’s status page or their social media channels for any ongoing issues. They may have updates on the problem you're experiencing.
Contact Support:
If the issue persists, reaching out to Klaviyo’s support team with detailed information about the error and your flow setup can be helpful. They can provide specific insights or identify if there’s a bug.
Check Integration Settings: Ensure that your Klaviyo and Shopify integration is set up correctly. Sometimes, disconnecting and reconnecting the integration can help.
Verify Trigger and Flow Setup:
Make sure the trigger for your flow is correctly set to "Order Fulfilled." Double-check that it’s targeting the right list or segment.
Review the flow to ensure all steps are properly configured, including email templates and conditions.
Test with a Dummy Order: Create a test order to see if the flow triggers correctly. This can help you determine if the issue is with the flow or a specific order.
Look for System Updates: Check Klaviyo’s status page or forums for any ongoing issues that might affect the flow functionality.
Clear Browser Cache: Sometimes, clearing your browser cache or trying a different browser can resolve unexpected errors.
Check for Errors in Email Settings: Ensure that your email settings, including sending domains and sender addresses, are properly configured.
Contact Klaviyo Support: If the issue persists, reach out to Klaviyo’s support team with details about the error and your flow setup. They can provide specific insights or identify if there’s a bug.
Review Flow Configuration: Double-check each step of the flow to ensure all settings are correct. Look for any incomplete sections or incorrect settings that could cause issues.
Check for Active Users: Ensure that the flow is set to trigger for active users. If there are conditions that limit who receives the email, make sure they are correctly configured.
Test Different Triggers: Try setting up a different trigger (like a test order fulfillment) to see if that works. This can help isolate whether the issue is with the specific trigger you’re using.
Inspect Email Templates: Review the email template you’re using for the flow. Ensure there are no errors in the code or missing fields that could lead to issues when sending.
Check Account Limits: Make sure your Klaviyo account is within any limits for sending emails or flows. If you’re close to your plan’s limits, it could cause issues.
Look for API Errors: If you’re comfortable with technical details, check if there are any API errors or logs in Klaviyo that could provide insights into what’s going wrong.
Reach Out to Community Forums: Check Klaviyo’s community forums for similar issues. Other users might have faced the same problem and found solutions.
Contact Shopify Support: If you suspect the issue might be on the Shopify side, reaching out to their support team could help clarify if there are any known issues affecting integration with Klaviyo.
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