Hi everyone,
I would love to know how best to setup abandonment emails to subscribers so I’m not spamming them. Based on the guide, I’ve set up the following flows:
- add to cart
- checkout started
- Browse abandonment
For Add to cart flow, it’s triggered for every item that’s added to cart, hence multiple emails. My question is, how do I filter it so a subscriber will only get 1 abandonment email for the first item they add to cart and not complete purchase? For some of my subscribers, they are getting an email for every item they add to cart.
I’ve turned on smart sending but this still happens.
For the checkout started flow, how do I prevent them from getting this email if they’ve already received an abandonment email from the ‘add to cart’ flow? Or worse, after they’ve placed an order.
Again, I’ve turned on smart sending but this still happens.
For the browse abandonment flow, how do i only send this email to subscribers who have not received an email from the above 2 flows?
I know you need to use profile and trigger filters but honestly have no idea what to use and where. I’ve managed to do ‘so well’ that some subscribers have received an email from every flow within a day or two.
Please help!