Skip to main content
Solved

Tidio>Klavyio did an import, profiles flagged with "accepts marketing' are not going into my newsletter list...


Forum|alt.badge.img+2

So I’m having a frustrating time with Klaviyios Newsletter lists.

People never seem to show up often directly from Shopify (even though they accept marketing by default) or heck when importing from an Excel (off Tidio), even though these are people flagged with ‘accepts marketing', they’re still not making it into my list… I mean I even imported them directly into the list! And they’re still not there.

What is going on? Can someone please help. How can I even flag, them into that list in Klavyio? as another question

 

Best answer by Manny Singh

That’s very odd. Regardless of being added to the list, are these people’s profiles in Klaviyo? 

 

For the Excel import, did you go through these troubleshooting steps?

https://help.klaviyo.com/hc/en-us/articles/115005078807-How-To-Troubleshoot-List-Imports

View original
Did this topic or the replies in the thread help you find an answer to your question?

2 replies

Mailbox Manny
Partner - Silver
Forum|alt.badge.img+38
  • Partner - Silver
  • 417 replies
  • Answer
  • June 23, 2021

That’s very odd. Regardless of being added to the list, are these people’s profiles in Klaviyo? 

 

For the Excel import, did you go through these troubleshooting steps?

https://help.klaviyo.com/hc/en-us/articles/115005078807-How-To-Troubleshoot-List-Imports


David To
Klaviyo Employee
Forum|alt.badge.img+60
  • Klaviyo Employee
  • 2456 replies
  • June 24, 2021

Hello @frwrdskincare,

Echoing @Mailbox Manny’s suggestion, on top of going through the suggestions found in the How To Troubleshoot List Imports article, I would also recommend ensuring that there aren’t any latent formatting within your .CSV when importing. 

You can alleviate any additional formatting by copying all your data points and pasting them into a new spreadsheet without formatting. If you’re using a PC this can be done by using Ctrl+Shift+V instead of Ctrl+V when pasting. If you’re using a Mac, you would use Option+Shift+Command+V. 

I hope this helps!

David