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Pop up not gathering emails and not sending through to success page

  • December 1, 2024
  • 1 reply
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Hi team, I have created a sign up (pop up) form, and the form pops up on my website. 
 

However after entering the name and email, and clicking ‘submit form,’ the form closes, the customer is not sent to a success page (even though I have one set up), and their email has not been added to my list. 
 

I have checked, and the action of the button is ‘submit form,’ and the after submit is ‘show next step,’

 

The customer also does not receive any confirmation emails

 

thanks !

Best answer by DishaM13

Hi ​@Lstuart98 ,

Thank you for sharing your query in the community!

If possible, could you please share images of the existing form settings so that we can get more clarity and help you accordingly?

Looking forward to your response.

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  • December 2, 2024

Hi ​@Lstuart98 ,

Thank you for sharing your query in the community!

If possible, could you please share images of the existing form settings so that we can get more clarity and help you accordingly?

Looking forward to your response.