I have finally got my flow set up that I currently use in mailchimp so I am trying to get my email list moved over to klaviyo so that I can turn on all my flows and stop using mailchimp.
My klaviyo is showing 1300 email when I go to my account section, but 1300 emails are not showing up in my lists.
So I followed the video and put in the specific list ID from mail chimp that I wanted to integrate over into my lists, and I have done it 2-3 times now and absolutely nothing shows up
What am I doing wrong?
Best answer by elisegaines
Hey Kristen!
I’m sorry you’ve been having trouble getting those numbers to match. Does your list in Mailchimp say it has 1300 members, or are you only seeing that number in Klaviyo?
It’s possible some of those additional active profiles came from a different integration (e.g., Shopify), and may not necessarily be list subscribers. If that’s the case, they’re still eligible for Abandoned Cart flows and certain other messages! Here’s more information about the difference between a list subscriber and an active profile: https://help.klaviyo.com/hc/en-us/articles/115005246968-Understanding-Who-Is-in-Your-Account
Thanks for posting your question into the Community! I hope to offer some insight into your questions!
My first question to clarify what might be the issue on your account is if you have integrated with MailChimp? If not, please follow that guide to get started! If you have, the next step in troubleshooting your problem is updating your MailChimp settings after adding different list ids from MailChimp on the integration menu can be a possible fix as well.
Checking off the last box is important for trying to import specific lists, and you will want to be sure that the audience IDs are correct. The mailchimp audience id can be found at the bottom of the audience tab. https://mailchimp.com/help/find-audience-id/.
After the first day of establishing an integration, Mailchimp data syncs to Klaviyo as follows:
Existing lists sync every 30 minutes
Existing campaigns sync every hour
Every 6 hours Klaviyo checks for new lists and/or campaigns. Once a new list or campaign is identified, they will sync every 30 minutes or 1 hour, respectively.
To address your question about the 1300 profiles. Not all profiles in your account are list subscribers. However, if you are already integrated with Mailchimp, these users will be a part of your active profile count but may not be a part of a specific list. this is because active profiles can come from behavior taken in your store that isn’t directly signing up. This article goes over Understanding Who is in Your Account for more information. If not, these profiles will not yet be a part of this count with reasons highlighted in the previous article link!
If there are still issues after following previous troubleshooting points, there is also the option to import the Mailchimp list into Klaviyo via a .csv file into the existing list. Steps can be found in our article here!
After all this, I would double check with our guide to Migrate from MailChimp if there are some possible steps that were missed.
Hope this could help clarify some possible issues!
I have re-looked at all the resources provided. I have double checked my API key, my list ID and it doesn’t matter what I do or how many times I go through the process it does not seem to bring that list over to klaviyo.
I’m sorry you’ve been having trouble getting those numbers to match. Does your list in Mailchimp say it has 1300 members, or are you only seeing that number in Klaviyo?
It’s possible some of those additional active profiles came from a different integration (e.g., Shopify), and may not necessarily be list subscribers. If that’s the case, they’re still eligible for Abandoned Cart flows and certain other messages! Here’s more information about the difference between a list subscriber and an active profile: https://help.klaviyo.com/hc/en-us/articles/115005246968-Understanding-Who-Is-in-Your-Account
By clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Privacy Preference Center
Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies
Site Analytics
Your Privacy
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Privacy Notice
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Site Analytics
These cookies record your visit to our website, and are used to track your visit including information such as: web page interactions (clicks, hovers, focus, mouse movements, browsing, zooms and other interactions), referring web page/source through which you accessed the Sites, heatmaps and scrolls, screen resolution, ISP, and statistics associated with the interaction between device or browser and the Sites. If you are accessing our Services with a European IP address, you have been asked to consent to the use of these cookies (you are free to deny your consent).