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I have been trying to get this metric working for days now. At first when i applied the snippet code to create the abandonment cart flow, it gave the green tick and said its working. After testing to receive the emails, i found out the ‘add to cart’ data is not being sent to klaviyo analytics. I have tried both methods for an ID and class notation but nothing seems to work.
Above is a screenshot of the inspector tool hoving over my add to cart button. By the looks of it, I would use the ID but neither work. is there maybe a slight change I need to make to help it recognise.
I use the shopify theme ‘venture’ if that is any help.
Any help would be amazing.
Thanks