We have a subscription service and have created 2 welcome flows based on very simple criteria:
- Flow #1 (Welcome Free Subscribers)
- New to List “Subscribers”
- Recurly Plan Codes is False
- Flow #2 (Welcome Paid Subscribers)
- New to List “Subscribers”
- Recurly Plan Codes contains beta228 (the name of our paid plan)
We sent a bunch of test users through the flow, and in Preview Trigger Setup both Flows looks perfect. For example, here is the preview of a test email that should get only Flow #2:
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So this email clearly should get flow #2, but Flow #2 is NOT being triggered (oddly, it seems to have worked once, but I cannot for the life of me see what distinguished that one Profile from the others).
Flow #1 is working perfectly, by the way.
In Flow Analytics, here’s what I see:
Flow #1 Analytics: Emails that should get Flow #2 appear as Skipped: Failed Flow Filters.
Flow #2 Analytics: Emails that should get Flow #2 do not appear
I pray that I’m missing something simple. Should I be creating Segments and targeting that way?