When suppressing email subscribers -is only email is supporessed?
If they have consented to SMS - they will still receive SMS?
When removing SMS subscribers due to not engaging - this must be done manually?
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suppressed are only suppressed for email? - how to unsubscribe from email and SMS?
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Best answer by Manny Singh
Hey, I’m still learning SMS myself, but I believe suppressing only applies to email. The SMS consent seems to be done manually or by the subscriber texting STOP.
To ensure your suppressed subscribers don’t get SMS as well, you can create segments and filters that include SMS consent AND email is not suppressed. So, something like this:
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I’d be curious to see if that can be done automatically though (keep the data clean!)
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