Skip to main content
Solved

Can't bulk suppress profiles

  • March 8, 2022
  • 1 reply
  • 411 views
F
Contributor I
Forum|alt.badge.img+2

I have two issues:

 

Number 1 - I linked up Mailchimp with the Klayvio account and synced the contacts, but in Klayvio it’s not showing people who have unsubscribed as suppressed? There is no one in the suppression list for that segment.

 

Number 2 - when I try and do a manual suppression Klayvio is not giving me the option to bulk upload a suppression list. The button which should say ‘upload a CSV file’ is not there, only the button which allows you to upload individuals to the suppression list.

 

Can anyone help me out?

Best answer by Bobi N.

Hi @Fransal 
 

I’m not sure where are you looking for this and maybe you don’t have proper access for this. I think you need to have at least Admin access to be able to do this, but anyway to find this you should go to:

Left menu - Profiles → than click on the top left corner where it says Suppressed profiles → and there should be this button Upload File in the top right corner.. you can use that to upload file for bulk suppressing.

 

View original
    Did this topic or the replies in the thread help you find an answer to your question?

    1 reply

    Bobi N.
    Partner - Platinum
    Forum|alt.badge.img+45
    • Bobi N.
    • Champion & Partner
    • 453 replies
    • Answer
    • March 8, 2022

    Hi @Fransal 
     

    I’m not sure where are you looking for this and maybe you don’t have proper access for this. I think you need to have at least Admin access to be able to do this, but anyway to find this you should go to:

    Left menu - Profiles → than click on the top left corner where it says Suppressed profiles → and there should be this button Upload File in the top right corner.. you can use that to upload file for bulk suppressing.

     

    Head Email Marketing Technician at Flowium

    Reply


    Terms & Conditions

    Links & Resources

    Platforms

    Partners

    Useful Things

    About

    • Terms and Privacy |
      © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.