Skip to main content
Solved

Filter by choice of answer on Facebook leads form?


Forum|alt.badge.img+2

Hello,

I have a Facebook lead form that is linked to Klavio. One of the form questions is a YES/NO selection type. I was wondering if I could filter a flow of SMS to be sent only to people who answered YES?

Thank you,

T

Best answer by alex.hong

Hi there @T_Sidany,

Thanks for sharing on the Community. Great question.

It is definitely possible to do what you've described as part of a flow, you can start a flow and then create a conditional split with conditions like this (and set a specific amount of time to wait before checking for response/no response):
?name=inline-1953420074.png
Note that the message body only checks for case sensitive exact matches, so you may want to include other variations of Yes (i.e. YES, yes, etc.)

For more information about custom keywords and creating flows based on an inbound message, check out this article.

 

Hope that helped!
Alex

View original
Did this topic or the replies in the thread help you find an answer to your question?

2 replies

alex.hong
Forum|alt.badge.img+58
  • Klaviyo Alum
  • 1552 replies
  • Answer
  • April 18, 2022

Hi there @T_Sidany,

Thanks for sharing on the Community. Great question.

It is definitely possible to do what you've described as part of a flow, you can start a flow and then create a conditional split with conditions like this (and set a specific amount of time to wait before checking for response/no response):
?name=inline-1953420074.png
Note that the message body only checks for case sensitive exact matches, so you may want to include other variations of Yes (i.e. YES, yes, etc.)

For more information about custom keywords and creating flows based on an inbound message, check out this article.

 

Hope that helped!
Alex


Forum|alt.badge.img+2
  • Author
  • Contributor IV
  • 8 replies
  • April 22, 2022

Thank you @alex.hong for your time and anwser. 

Truly appreciated