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sending a confirmation email instead of my welcome flow


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Why my emails sending a confirmation email instead of my welcome flow. don unsderstand . i thoght first email will be the welcome flow 

 

Best answer by JNorm

Are you referring so a subscription confirmation to your email list or your order confirmation email?


a) If list subscription, its likely because you have double opt-in enabled on the account. This has positives and negatives, if you want to remove it go to your account settings and disable it. (see screenshot)

b) If your talking amount order confirmation, than its because your order confirmation sends from your e-commerce provider unless you've migrated it to Klaviyo. It will always send before your “customer welcome” flow if thats what you’re referring to.
 



 

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2 replies

JNorm
Problem Solver II
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  • Problem Solver II
  • 8 replies
  • Answer
  • April 23, 2022

Are you referring so a subscription confirmation to your email list or your order confirmation email?


a) If list subscription, its likely because you have double opt-in enabled on the account. This has positives and negatives, if you want to remove it go to your account settings and disable it. (see screenshot)

b) If your talking amount order confirmation, than its because your order confirmation sends from your e-commerce provider unless you've migrated it to Klaviyo. It will always send before your “customer welcome” flow if thats what you’re referring to.
 



 


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  • Author
  • Contributor I
  • 1 reply
  • April 23, 2022

Thanks for your time JNorm. found the Double opt-in setting a couple of minutes after this post. Appreciate it thanks