Sounds like you may have the Don’t show to existing Klaviyo profiles setting enabled as part of your signup form. When enabled, this setting will ensure a signup form will not display to visitors who are recognized as already being a part of your Klaviyo account. This feature is great to ensure existing users aren’t continually attempting to subscriber to receive an incentive; though there are other fail-safes in place to prevent this.
Sounds like you may have the Don’t show to existing Klaviyo profiles setting enabled as part of your signup form. When enabled, this setting will ensure a signup form will not display to visitors who are recognized as already being a part of your Klaviyo account. This feature is great to ensure existing users aren’t continually attempting to subscriber to receive an incentive; though there are other fail-safes in place to prevent this.