Hi!
My abandoned cart flow has been live for more than a year now. But as I was optimizing it, the tag {{ event.extra.checkout_url}} suddenly stopped working.
So I did some troubleshooting and found some answers here in the Klaviyo Community. I replaced the previous tag with the {{ event.extra.responsive_checkout_url }} tag and also made sure that the protocol was set to <other>.
I’m handling five stores under one Klaviyo account. While this solution worked on one store, it’s not working on the other.
When I preview my email and click on the link, one of these happens -- either I get redirected to a broken link (see screenshot) or another tab opens but it's just a duplicate of the Klaviyo email editor.
Is this a glitch or am I missing something? Also attached is the way I set up the tag.
I’ve set my flow to Manual in the meantime. Appreciate your response, thanks.
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Other things you should know that could be relevant:
- I’m using a both the old and new email editor in the same flow
- I’m using the {{ event.extra.responsive_checkout_url }} tag in plain text emails.
- This is how I set up my flow triggers (screenshot)
- I’m using Better Cart
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![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/c2a41865-8ede-4743-b432-1a8677643c51.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/1b028996-8abc-4a55-ba37-47edf9c9c085.png)