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Offline Product Purchase - Product Review Flows

  • September 23, 2022
  • 5 replies
  • 133 views

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  • Contributor III
  • 5 replies

My Goal is to send customers who ordered products offline, product review links to add those product reviews to my e-commerce shopify website. Can you help??

Best answer by Omar

Hi @fprice,

First thing is, are these offline purchases registered somewhere and are they being send to Klaviyo?

I suggest taking a look at this document on how to track brick and mortar transactions in Klaviyo. https://developers.klaviyo.com/en/docs/guide-to-integrating-a-business-with-brick-and-mortar-locations-1

 

Remember you'll need the email address to be able to do so.

Whenever you have that event coming in Klaviyo you can then trigger a flow.

 

 

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

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5 replies

alex.hong
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  • Klaviyo Alum
  • 1552 replies
  • September 23, 2022

Hey there @fprice ,

To get you started, I am going to share some docs and Community post that will help you begin your journey to create a product review flow.

How to create a product review flow

 


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  • Author
  • Contributor III
  • 5 replies
  • September 23, 2022

Pointing out that this is: Offline Product Purchase 


Omar
Partner - Platinum
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  • 2025 Champion
  • 494 replies
  • Answer
  • September 24, 2022

Hi @fprice,

First thing is, are these offline purchases registered somewhere and are they being send to Klaviyo?

I suggest taking a look at this document on how to track brick and mortar transactions in Klaviyo. https://developers.klaviyo.com/en/docs/guide-to-integrating-a-business-with-brick-and-mortar-locations-1

 

Remember you'll need the email address to be able to do so.

Whenever you have that event coming in Klaviyo you can then trigger a flow.

 

 

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner


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  • Author
  • Contributor III
  • 5 replies
  • September 24, 2022

Is it possible with SMS Only? That is the way our POS Transaction information comes in...


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  • Author
  • Contributor III
  • 5 replies
  • October 28, 2022

Omar

 

Is it possible with SMS Only? That is the way our POS Transaction information comes in...