How can I rebuild a cart in a replenishment flow?

Hi there @danwhite95, 

Thanks for sharing your question with us! Would love to help you with this!

While a replenishment flow is pre-built into your account with a BigCommerce integration, it doesn’t natively recreate the cart like in an abandon cart flow as a replenishment flow uses different tags and triggers off a ‘Placed Order’ metric vs a ‘Started Checkout’ metric. However, you can easily add this into your message as the metric that triggers the flow, a Placed Order event, holds all the data you need to pull into a table to rebuild a customer’s cart.

You can accomplish this by recreating the table block, ensuring it’s a dynamic table, and use the  right tags for BigCommerce to populate the item details and image per our documentation.

Thanks for participating in the Community!

-Taylor 

Hi Taylor @Taylor Tarpley  - thanks for your feedback! I am able to rebuild the previous order in a table of the email, but I haven’t been able to create a button that directs the individual back to a pre-built cart for replenishment orders within bigcommerce. 

Is this function achievable as well?

I think there is more to your problem that just having a rebuild cart key. It is unclear what would trigger a replenishment flow. Is it just part of the flow triggered by Placed order event after x amount days?

Will the replenishment be for the same line items of the Placed Order event that triggered this flow?

The tricky thing about it is that unlike Started Checkout, this is a brand new cart being created as opposed to an existing cart that is still pending awaiting for the user to make the purchase.

You would need a custom plugin to Woocomerce to make such a thing work in conjunction with Klaviyo. The custom plugin would need to expose an endpoint that could be linked in the Klaviyo flow emails. Klaviyo would pass that endpoint the order id of the Placed Order event and then this endpoint would create a new cart with the same contents of the previous order.

Does that explanation makes sense? I am not sure if such 3rd party plugin already exists or if you have the developer resources to implement such a thing

Thanks @KaydenRyder - this does make sense! I don’t have the developer resources but I am working with Arctic Leaf to plug this in to BigCommerce.

I think there is more to your problem that just having a rebuild cart key. It is unclear what would trigger a replenishment flow. Is it just part of the flow triggered by Placed order event after x amount days?

Will the replenishment be for the same line items of the Placed Order event that triggered this flow?

The tricky thing about it is that unlike Started Checkout, this is a brand new cart being created as opposed to an existing cart that is still pending awaiting for the user to make the purchase.

You would need a custom plugin to Woocomerce to make such a thing work in conjunction with Klaviyo. The custom plugin would need to expose an endpoint that could be linked in the Klaviyo flow emails. Klaviyo would pass that endpoint the order id of the Placed Order event and then this endpoint would create a new cart with the same contents of the previous order.

Does that explanation makes sense? I am not sure if such 3rd party plugin already exists or if you have the developer resources to implement such a thing.